Shipping and Return Policy

Delivery Process

Since our service is a digital SaaS platform, access to the service is provided instantly once a purchase is completed. Service access information is sent to the email address provided by the user. Once the user account is created, access is provided to all the features and services specified on our platform.

Refund Policy

Your satisfaction is our priority on our SaaS platform. However, because we provide a digital service, our refund policy applies under the following conditions:

Subscription Start Date

• Our refund policy takes effect from the moment the user begins accessing the service. A refund request may be submitted in writing within 7 days of the subscription start date.
• If a refund is requested, whether and how the service has been used will be evaluated.

Partial Refund Cases

• For annual subscriptions, if a substantial part of the subscription period has already been used, a partial refund may be issued. The amount corresponding to the service already provided during the period of use is deducted, and the remaining amount is refunded.

Refund Conditions

• The user must apply to our support team, documenting the payment date and the details of service usage.
• The refund is completed within 14 business days, depending on the payment method used.

Submitting a Refund Request

You can submit your refund requests by following the steps below:

1. Log in to your account and fill out the support form, or reach us by email at [email protected].
2. Describe your request in detail and share your payment information.
3. Our support team will review your request and get back to you as soon as possible.

Important Note

• Users can use the free trial version of our SaaS platform before the subscription starts, in order to evaluate the platform's suitability.
• Refunds arising from user error or incorrect statements may be excluded from consideration.

For more information about our service and refund policies, please contact us: [email protected]